⚠️ Independent affiliate review site. Always cancel before deleting to avoid billing issues.
How to Delete Your OurDream AI Account and Cancel Subscription
Two separate actions are required: cancellation (stops future billing) and account deletion (removes your data). Always complete cancellation first. Deleting an account with an active subscription can create billing complications.
Step 1: Cancel Your Subscription
Cancellation stops future billing and retains Premium access until the current period ends.
Via the website:
- Log into your account at ourdream.ai
- Navigate to your profile page (ourdream.ai/profile)
- Locate the "Cancel subscription" option
- Confirm the cancellation
- Your Premium access continues until the end of the current billing period
Via email support:
If you cannot access your profile page, contact OurDream AI support by email. Include: your full name, registered email address, subscription plan type, and order ID.
After cancellation, no further charges occur. Access to Premium features continues until the billing cycle ends — there is no immediate removal of features.
Step 2: Delete Your Account
Account deletion removes your data from OurDream AI's servers. Cancel your subscription first (Step 1) before proceeding.
The account deletion process requires contacting OurDream AI support directly. Navigate to the support section on ourdream.ai or email support with a deletion request. Request written confirmation that your data has been permanently removed.
Important: OurDream AI's public privacy policy does not specify a data purge timeline. If complete data removal is important to you, explicitly request confirmation of permanent deletion and the timeline in your support correspondence.
GDPR-compliant data deletion rights apply — you have the legal right to request that your personal data be removed. See our safety assessment for more details on data privacy policies.
Refund Policy
Refunds are not issued automatically upon cancellation. To request a refund:
- Submit a separate refund request through OurDream AI's support system
- Include documentation of the charge and your reason for the refund request
- Refund eligibility depends on timing and circumstances — recent charges are more likely to be approved
OurDream AI's terms do not guarantee refunds on subscription fees already charged. Contact support promptly after any unwanted charge for the best outcome.
Frequently Asked Questions
Will I be charged after cancelling my OurDream AI subscription?
No further charges occur after successful cancellation. Your Premium access continues until the end of the current billing period, after which your account reverts to the free plan without any additional charges. Confirm your cancellation was successful by checking your profile page — it should show the cancellation status and the date Premium access expires.
Can I reactivate my OurDream AI account after cancellation?
Yes. Cancellation does not delete your account — it stops automatic billing. Your account, characters, and conversation history remain accessible until the billing period ends, then the account continues as a free-tier account. You can resubscribe to Premium at any time from your profile settings. If you deleted your account entirely, you would need to create a new account from scratch.
How long does account deletion take on OurDream AI?
OurDream AI's public privacy policy does not disclose the specific data purge timeline. After submitting a deletion request through support, request written confirmation that includes: when the account will be deactivated, when data will be purged from servers, and confirmation that the deletion is permanent. Keep this confirmation for your records in case of any future billing discrepancies.
What happens to my DreamCoins if I cancel?
Unused DreamCoins in your account are forfeited when your Premium subscription ends or when your account is deleted. DreamCoins have no refund value — they cannot be converted back to cash. If you have a significant unused coin balance, consider using it before cancelling. DreamCoins purchased as separate top-up bundles also expire and are not refundable.